FAQS

FREQUENTLY ASKED QUESTIONS

How can I contact Judith Leiber?
  • Email us at info@JudithLeiber.com
  • Call us at 1-888-594-4205 or 203-212-8837 (for international calls)
  • Live Chat with us using the Live Chat box on the lower right of this site
Do I need to set up an account to place an order?
  • You can shop at JudithLeiber.com without creating an account.
  • However, register with us and you will be able to enjoy the following benefits:
    • Track your orders and review past purchases
    • Add sold out items and products you love to your Wish List
    • Save your address and credit card details so you can shop even quicker next time
Is my personal information kept private?
Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy here
I've forgotten my password - what should I do?
To re-set your password, follow the 'LOST PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.
What payment methods does JudithLeiber.com accept?
We accept Visa, MasterCard, American Express and Discover.
Is it safe to use my credit card online?
To help ensure that your shopping experience is safe, simple and secure Judith Leiber.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with 'https:' instead of the normal 'http:'. This means that you are in secure mode.

If you would prefer to place an order by telephone, you can call Customer Care at 1 888-594-4205 or 203-212-8837 (for international calls)
Which countries does JudithLeiber.com ship to?
JudithLeiber.com ships to 170 countries worldwide, as listed below:
How long does delivery take, and how much will it cost?
For information on delivery and shipping charges to your destination, view our Shipping options.
Is my package insured and do I need to sign for my order?
  • All your purchases are insured against theft and accidental damage while in transit from JudithLieber.com to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.
  • A signature is required.
How do I return an item?
Making a return is free and easy. Returns must be made within 15 days of receipt of your order. Please visit our Returns section for full details.
Do you repair or refurbish Judith Leiber handbags?
Yes we do. Please visit the Repairs section for full details.
Do you authenticate or appraise Judith Leiber handbags?
Unfortunately we do not.
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