Making a return or exchange is easy. Email us at firstname.lastname@example.org or call us at 1-888-201-5822. Please be sure to let us know the reason for the return and the item(s) you wish to return. You will receive a Return Authorization number from us. Please enter this number on your return form and follow the return instructions provided with your order. Please use the enclosed shipping label. All returns of new and unused merchandise must be made within 15 days of receipt of your order. The merchandise must have all tags still attached and must be repacked in the same original packaging it was shipped to you in. Upon receipt of returned merchandise, Judith Leiber reserves the right to deny a refund of the merchandise if it does not meet the return policy requirements.