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Judith Leiber Couture Repair Policy

At Judith Leiber Couture, we strive to maintain the integrity and quality of our products. However, due to certain limitations, we have established the following repair policy:

  1. Repair Services: Judith Leiber Couture does not offer restoration or refurbishment services for our bags. We are dedicated to preserving the original craftsmanship and design of each piece, and therefore, do not engage in altering the fundamental structure of our products.
  1. Eligibility Criteria: Bags that are beyond 10 years old are ineligible for our repair service. This is due to the unavailability of raw materials and discontinued crystal colors necessary for maintaining the authenticity and standard of our products.
  1. Alternative Solutions: While we are unable to repair bags beyond the specified timeframe, we understand the sentimental value attached to each Judith Leiber piece. In such cases, we encourage customers to explore alternative solutions, such as seeking assistance from reputable third-party repair specialists who may offer restoration services compatible with our products.
  1. Quality Assurance: We assure our customers that all Judith Leiber Couture products undergo rigorous quality checks before leaving our facilities. However, should you encounter any manufacturing defects within 15 days upon receipt, please contact our Digital Concierge for assistance.
  1. Customer Care: Our dedicated Digital Concierge team is available to address any inquiries or concerns regarding your Judith Leiber Couture purchase. Whether you require product maintenance advice or assistance, we are committed to providing exceptional service to ensure your satisfaction.

While we regret any inconvenience caused by these limitations, we remain steadfast in our commitment to upholding the legacy of Judith Leiber Couture and delivering unparalleled quality to our valued customers. Thank you for your understanding and continued support.