FAQ

How can I contact Judith Leiber?

 Email us at info@judithleiber.com or call us at 1-888-201-5822.

Do I need to set up an account to place an order? 

You can shop at JudithLeiber.com without creating an account. However, register with us and you will be able to enjoy the following benefits: Track your orders and review past purchases. Add sold out items and products you love to your Wish List Save your address and credit card details so you can shop even quicker next time

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point will we share it with a third party. For more information, please read our Privacy Policy here.

I've forgotten my password - what should I do?

To re-set your password, follow the 'LOST PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

What payment methods does JudithLeiber.com accept?

We accept Visa, MasterCard and American Express

Is it safe to use my credit card online?

To help ensure that your shopping experience is safe, simple and secure Judith Leiber.com uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out information about the SSL digital certificate registration.

Which countries does JudithLeiber.com ship to?

JudithLeiber.com ships worldwide with the exception of Thailand, Malaysia and Indonesia.

If you are shipping outside the USA, the local import duties and taxes are your responsibility.                      

How long does delivery take, and how much will it cost?

For information on delivery and shipping charges to your destination, view our Shipping options.

Is my package insured and do I need to sign for my order? 

All your purchases are insured against theft and accidental damage while in transit from JudithLeiber.com to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered. A signature is required.

How do I return an item?

Making a return is free and easy. Returns must be made within 15 days of receipt of your order.  Please visit our Returns for full details.

Do you repair or refurbish Judith Leiber handbags? 

Yes we do. Please visit the Repairs section for full details.

Do you authenticate or appraise Judith Leiber handbags?

 Unfortunately we do not.

Who is No Fraud?

NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraud chargebacks.

Why am I getting an email/ca/text message from NoFraud to confirm a transaction?

You received an email from NoFraud because your transaction had an irregular shopping characteristics and/or elevated risk. NoFraud wants to confirm the transaction was made by the authorized cardholder.

After I confirm the transaction, do I need to do anything else?

After you confirm the transaction there is nothing else you need to do unless you have been asked by a fraud analyst to provide additional information.

Will NoFraud ever ask for my personal information?

NoFraud will never ask you for your full credit card number, social security number or any other personal information.

Will my order be delayed due to NoFraud?

In most cases, as soon as your response is received, your order will be released for processing.

I did not make the transaction and neither did anyone that has access to my credit card/payment account. What do I do now?

After confirming that the transaction was truly unauthorized, we recommend that you contact your credit card company/payment account and inform them that your card has been compromised. Review the latest transactions on your account to ensure there is no other fraudulent activity to report. Your financial institution will likely put a hold on all future purchases from the compromised card/account and issue a new one for future use.

 

 

 

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